Vilkår og betingelser

Vilkår og betingelser for Glamora

Senest opdateret: 14. oktober 2026

Disse vilkår regulerer brugen af Glamora-appen, glamora.dk og Glamora Business. Vilkårene gælder for alle brugere, både kunder og saloner. Læs dem grundigt, før du opretter en konto.

Kort fortalt

Glamora er gratis for kunder. Selve behandlingen aftales med og betales til salonen, enten i appen eller i salonen.
Saloner betaler et månedligt eller årligt abonnement pr. medarbejder, ekskl. moms, efter 30 dages gratis prøveperiode.
Der er ingen binding. Abonnementet kan opsiges når som helst og stopper ved udgangen af den betalte periode.
Ved betaling i appen (kort, Apple Pay eller MobilePay) trækkes et gebyr på 2,5 % + 3 kr. pr. betalt booking fra salonens udbetaling.
Hver salon fastsætter sin frist for gratis afbestilling. Aflyser du i tide, får du automatisk pengene tilbage. Aflyser salonen, får du altid pengene tilbage.
Salonen er ansvarlig for sine behandlinger. Glamora er platformen, der formidler bookingen.

Resuméet er en hjælp til at få overblik. Det er de fulde vilkår nedenfor, der gælder.

1. Om Glamora

Glamora drives af Glamora-teamet, Danmark, e-mail contact@glamora.dk (herefter "Glamora", "vi" eller "os").

Glamora er en digital markedsplads, der formidler kontakt mellem kunder og skønhedsforretninger og stiller værktøjer til rådighed for bookinger, kommunikation og betalinger. Glamora udfører ikke selv behandlinger og er ikke part i aftalen om den enkelte behandling.

2. Definitioner

Tjenesten: Glamora-appen, glamora.dk og Glamora Business samt tilknyttede funktioner.
Kunde: en bruger, der søger efter eller booker behandlinger via Tjenesten.
Salon: en virksomhed, der tilbyder behandlinger via Tjenesten og anvender Glamora Business, herunder dens medarbejdere.
Booking: en reservation af en behandling hos en Salon foretaget via Tjenesten.
Abonnement: Salonens betalte adgang til Glamora Business.

3. Accept af vilkårene

Ved at oprette en konto eller anvende Tjenesten accepterer du disse vilkår og vores privatlivspolitik. Opretter du en konto på vegne af en virksomhed, bekræfter du, at du er bemyndiget til at binde virksomheden.

4. Konto og sikkerhed

Du skal oplyse korrekte og fuldstændige oplysninger og holde dem opdaterede.
Du skal være mindst 13 år for at oprette en kundekonto og mindst 18 år for at oprette en Salon.
Du er ansvarlig for at holde dine loginoplysninger fortrolige og for al aktivitet på din konto. Kontakt os straks ved mistanke om misbrug.
Glamora Business er beskyttet med totrins-login. Salonen er ansvarlig for, at kun bemyndigede medarbejdere får adgang.
Du kan til enhver tid slette din konto i appen eller ved at kontakte os.

5. Vilkår for kunder

5.1 Booking

En Booking udgør en aftale mellem dig og Salonen. Salonen fastsætter selv behandlinger, priser, varighed og tilgængelige tider og er ansvarlig for oplysningernes rigtighed. Glamora formidler Bookingen og sender bekræftelse og påmindelser.

5.2 Betaling

Afhængigt af Salonen betales behandlingen enten i appen med kort, Apple Pay eller MobilePay eller direkte i Salonen. Betalinger i appen gennemføres af Stripe, og beløbet trækkes, når betalingen gennemføres i appen. Stripe kan sende dig en kvittering på e-mail. Priser vises inklusive moms, hvor det er relevant. Det er gratis for kunder at bruge Glamora-appen.

5.3 Afbestilling, refusion og flytning

Afbestilling skal ske i appen så tidligt som muligt. Hver Salon fastsætter sin frist for gratis afbestilling: 24, 12, 5 eller 3 timer før den bookede tid, eller ingen refusion ved afbestilling. Fristen vises på Salonens side og før du betaler.

Afbestiller du inden fristen, refunderes hele beløbet, du har betalt i appen, automatisk. Pengene kommer normalt tilbage på din konto inden for 5–10 bankdage, og du får besked i appen.
Afbestiller du efter fristen, eller har Salonen valgt ingen refusion, refunderes beløbet ikke, medmindre Salonen selv vælger at refundere.
Aflyser Salonen din Booking, refunderes hele beløbet, du har betalt i appen, altid automatisk.
Flytning: en Booking kan flyttes til en anden tid hos samme Salon og med samme behandling, uden at du skal betale igen. En Booking betalt i appen kan flyttes, så længe fristen for gratis afbestilling ikke er overskredet. En Booking, der betales i Salonen, kan flyttes indtil den bookede tid.
Udeblivelse giver ikke ret til refusion. Gentagne udeblivelser kan medføre, at en Salon afviser fremtidige Bookinger.

5.4 Reklamation

Reklamationer over selve behandlingen rettes til Salonen. Glamora kan på opfordring hjælpe med at formidle kontakten. Dine rettigheder efter dansk forbrugerlovgivning berøres ikke af disse vilkår.

5.5 Anmeldelser

Anmeldelser skal bygge på egne oplevelser og være sagligt formuleret. Glamora kan fjerne anmeldelser, der er falske, krænkende, ulovlige eller i strid med disse vilkår.

6. Vilkår for saloner (Glamora Business)

6.1 Abonnement og priser

Prisen for Abonnementet afhænger af det valgte abonnement og antallet af medarbejdere og fremgår af prissiden. Alle priser er angivet ekskl. moms.

6.2 Gratis prøveperiode og levering

Abonnementet begynder med en gratis prøveperiode på 30 dage. Betalingskort registreres ved oprettelsen, og den første betaling trækkes ved prøveperiodens udløb. Opsiges Abonnementet inden prøveperiodens udløb, opkræves intet beløb.

Glamora Business leveres digitalt. Adgangen er tilgængelig straks efter oprettelsen via glamora.dk og Glamora-appen, og der leveres ingen fysiske varer.

6.3 Betalingsbetingelser og fornyelse

Betalingsmetode: betalingskort via Stripe.
Forfald: abonnementet betales forud. Det første beløb trækkes ved prøveperiodens udløb og derefter automatisk ved starten af hver ny måned eller hvert nyt år, alt efter den valgte betalingsperiode.
Faktura: fakturaer for abonnementet kan hentes under Mit abonnement i Glamora Business.
Forsinket betaling: vi opkræver ingen gebyrer for forsinket betaling. Mislykkes en betaling, kan vi forsøge at trække beløbet igen, og adgangen til Glamora Business kan begrænses, indtil betalingen er gennemført.

6.4 Opsigelse, refusion og fortrydelsesret

Abonnementet er uden binding og kan opsiges til enhver tid. Opsigelsen får virkning ved udløbet af den igangværende, betalte periode. Allerede betalte beløb refunderes ikke.

Glamora Business er en ydelse til erhvervsdrivende. Forbrugeraftalelovens regler om fortrydelsesret gælder derfor ikke. Den gratis prøveperiode giver Salonen mulighed for at afprøve tjenesten, før der betales.

6.5 Prisændringer

Ændringer af abonnementspriser varsles med mindst 30 dage på e-mail. Ønsker Salonen ikke at fortsætte på de nye vilkår, kan Abonnementet opsiges inden ændringen træder i kraft.

6.6 Betalinger fra kunder, refusion og udbetaling

Betalinger fra kunder i appen (kort, Apple Pay og MobilePay) gennemføres via Stripe. Ved hver betalt Booking fratrækkes et gebyr på 2,5 % + 3 kr., og det resterende beløb udbetales til Salonens bankkonto via Stripe én gang om ugen, om mandagen. Stripe kan holde et beløb tilbage i nogle dage, før det kan udbetales. Salonen skal acceptere Stripes vilkår og gennemføre Stripes identitetskontrol for at modtage udbetalinger.

Afbestillingsfrist: Salonen vælger i Glamora Business, hvornår kunder senest kan afbestille gratis (24, 12, 5 eller 3 timer før, eller ingen refusion). Uden et valg gælder 24 timer. Fristen vises for kunderne, før de betaler.
Automatisk refusion: Glamora refunderer automatisk hele beløbet til kunden, når kunden afbestiller inden Salonens frist, og altid, når Salonen eller dens medarbejdere aflyser en betalt Booking. Salonen kan også selv refundere en betalt Booking i Glamora Business.
Gebyret ved refusion: ved refusion får kunden hele beløbet tilbage. Beløbet trækkes tilbage fra Salonens Stripe-saldo eller kommende udbetalinger, og Glamoras gebyr bliver ikke tilbagebetalt.
Salonen er ansvarlig for eventuelle tilbageførsler af betalinger (chargebacks).

6.7 Salonens ansvar

Salonen er eneansvarlig for de behandlinger, den tilbyder og udfører, herunder kvalitet, hygiejne og sikkerhed.
Salonen er ansvarlig for, at oplysninger om virksomheden, behandlinger og priser er korrekte og opdaterede.
Salonen skal have de nødvendige tilladelser, forsikringer og registreringer for at drive virksomhed.
Salonen er ansvarlig for egne skatte- og momsforpligtelser.

6.8 Indhold

Salonen må kun uploade billeder og tekster, som den har ret til at anvende. Salonen giver Glamora en vederlagsfri, ikke-eksklusiv ret til at vise indholdet i Tjenesten, så længe Salonen anvender Glamora.

6.9 Kundeoplysninger og fortrolighed

Oplysninger om kunder, som Salonen modtager gennem Tjenesten, må alene anvendes til at administrere den pågældende Booking og kommunikere herom. Oplysningerne skal behandles fortroligt og i overensstemmelse med databeskyttelsesreglerne. Anvender Salonen oplysningerne til egne formål, er Salonen selvstændigt dataansvarlig.

6.10 Fejl og reklamation

Oplever Salonen fejl i Glamora Business, skal Salonen give os besked på contact@glamora.dk inden for rimelig tid efter, at fejlen er opdaget. Vi retter fejl, der skyldes Glamora, så hurtigt som muligt. Glamora Business leveres som den foreligger, og vi giver ingen garanti for, at tjenesten opfylder Salonens særlige behov ud over det, der er beskrevet i disse vilkår.

7. Acceptabel brug

Det er ikke tilladt at:

oprette falske Bookinger, profiler eller anmeldelser;
sende spam, chikanere eller true andre brugere;
forsøge at omgå sikkerhedsforanstaltninger eller skaffe sig adgang til andres konti eller data;
indsamle data fra Tjenesten automatisk, herunder ved scraping;
uploade ulovligt, krænkende eller vildledende indhold;
anvende Tjenesten i strid med gældende lovgivning.

8. Suspension og lukning af konto

Glamora kan fjerne indhold samt midlertidigt suspendere eller lukke en konto ved overtrædelse af disse vilkår, ved mistanke om misbrug eller hvis det kræves efter lovgivningen. Hvor det er muligt, giver vi forudgående besked og begrundelse.

9. Immaterielle rettigheder

Alle rettigheder til Tjenesten, herunder software, design, varemærker og logoer, tilhører Glamora. Du opnår alene en personlig, ikke-eksklusiv ret til at anvende Tjenesten i overensstemmelse med disse vilkår.

10. Tilgængelighed og ændringer af Tjenesten

Vi tilstræber, at Tjenesten er stabil og tilgængelig, men kan ikke garantere uafbrudt eller fejlfri drift. Vi kan udføre vedligeholdelse samt videreudvikle, ændre eller fjerne funktioner. Væsentlige ændringer for Saloner varsles i rimelig tid.

11. Ansvarsbegrænsning

Glamora er ikke ansvarlig for behandlinger udført af Saloner, for Saloners oplysninger eller for aftaler indgået mellem Kunder og Saloner. Glamora er ikke ansvarlig for indirekte tab, herunder driftstab, tabt fortjeneste eller tab af data. Glamoras samlede ansvar over for en Salon er begrænset til det beløb, Salonen har betalt til Glamora i de seneste 12 måneder forud for den skadegørende begivenhed. Ansvarsbegrænsningerne gælder ikke ved forsæt eller grov uagtsomhed eller i det omfang, ufravigelig lovgivning er til hinder herfor.

12. Force majeure

Glamora er ikke ansvarlig for manglende opfyldelse, der skyldes forhold uden for vores kontrol, herunder nedbrud hos underleverandører, strømsvigt, cyberangreb, krig, naturkatastrofer eller myndighedspåbud.

13. Ændringer af vilkårene

Vi kan ændre disse vilkår. Væsentlige ændringer varsles i appen eller på e-mail mindst 30 dage før, de træder i kraft. Fortsat brug af Tjenesten efter ikrafttrædelsen anses som accept af de ændrede vilkår.

14. Lovvalg, værneting og tvister

Vilkårene er underlagt dansk ret. Vi opfordrer til, at uenigheder først søges løst ved henvendelse til os. Kunder, der er forbrugere, kan klage til Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk, eller via EU-Kommissionens klageportal. Tvister, der ikke kan løses i mindelighed, afgøres ved de danske domstole. Tvister med Saloner afgøres ved retten på Glamoras hjemting. For forbrugere gælder altid forbrugerens værneting efter retsplejeloven.

15. Kontakt

Spørgsmål til disse vilkår kan rettes til contact@glamora.dk. Læs også vores privatlivspolitik.

Glamora Terms of Service

Last updated: 14 October 2026

These terms govern the use of the Glamora app, glamora.dk and Glamora Business. They apply to all users, both clients and salons. Please read them carefully before creating an account.

In short

Glamora is free for clients. The treatment itself is agreed with and paid to the salon, either in the app or at the salon.
Salons pay a monthly or yearly subscription per employee, excluding VAT, after a 30-day free trial.
There is no binding period. The subscription can be cancelled at any time and stops at the end of the paid period.
For payments in the app (card, Apple Pay or MobilePay), a fee of 2.5% + 3 kr. per paid booking is deducted from the salon's payout.
Each salon sets its own free-cancellation deadline. If you cancel in time, you get your money back automatically. If the salon cancels, you always get your money back.
The salon is responsible for its treatments. Glamora is the platform that arranges the booking.

This summary is meant to give an overview. The full terms below are what apply.

1. About Glamora

Glamora is operated by the Glamora team, Denmark, email contact@glamora.dk ("Glamora", "we" or "us").

Glamora is a digital marketplace that connects clients with beauty businesses and provides tools for bookings, communication and payments. Glamora does not perform treatments itself and is not a party to the agreement for any individual treatment.

2. Definitions

Service: the Glamora app, glamora.dk and Glamora Business, and related features.
Client: a user who searches for or books treatments through the Service.
Salon: a business that offers treatments through the Service and uses Glamora Business, including its employees.
Booking: a reservation of a treatment with a Salon made through the Service.
Subscription: the Salon's paid access to Glamora Business.

3. Acceptance of the terms

By creating an account or using the Service, you accept these terms and our privacy policy. If you create an account on behalf of a business, you confirm that you are authorised to bind that business.

4. Account and security

You must provide accurate and complete information and keep it up to date.
You must be at least 13 to create a client account and at least 18 to create a Salon.
You are responsible for keeping your login details confidential and for all activity on your account. Contact us immediately if you suspect misuse.
Glamora Business is protected by two-step login. The Salon is responsible for ensuring that only authorised employees have access.
You can delete your account at any time in the app or by contacting us.

5. Terms for clients

5.1 Bookings

A Booking is an agreement between you and the Salon. The Salon sets its own treatments, prices, durations and available times and is responsible for the accuracy of this information. Glamora arranges the Booking and sends confirmations and reminders.

5.2 Payment

Depending on the Salon, the treatment is paid either in the app by card, Apple Pay or MobilePay, or directly at the Salon. Payments in the app are processed by Stripe, and the amount is charged when the payment is completed in the app. Stripe may email you a receipt. Prices are shown including VAT where applicable. Using the Glamora app is free for clients.

5.3 Cancellations, refunds and moving a booking

Cancellations must be made in the app as early as possible. Each Salon sets its own free-cancellation deadline: 24, 12, 5 or 3 hours before the booked time, or no refund on cancellation. The deadline is shown on the Salon's page and before you pay.

If you cancel before the deadline, the full amount you paid in the app is refunded automatically. The money is usually back on your account within 5–10 banking days, and you are notified in the app.
If you cancel after the deadline, or the Salon has chosen no refund, the amount is not refunded unless the Salon chooses to refund it.
If the Salon cancels your Booking, the full amount you paid in the app is always refunded automatically.
Moving a booking: a Booking can be moved to another time with the same Salon and the same treatment without paying again. A Booking paid in the app can be moved as long as the free-cancellation deadline has not passed. A Booking paid at the Salon can be moved until the booked time.
A no-show does not give a right to a refund. Repeated no-shows may lead a Salon to decline future Bookings.

5.4 Complaints

Complaints about the treatment itself should be directed to the Salon. On request, Glamora can help facilitate contact. Your rights under Danish consumer law are not affected by these terms.

5.5 Reviews

Reviews must be based on your own experiences and be written in a fair and objective manner. Glamora may remove reviews that are fake, offensive, unlawful or in breach of these terms.

6. Terms for salons (Glamora Business)

6.1 Subscription and prices

The price of the Subscription depends on the chosen plan and the number of employees and is shown on the pricing page. All prices exclude VAT.

6.2 Free trial and delivery

The Subscription begins with a 30-day free trial. A payment card is registered at sign-up, and the first payment is taken when the trial ends. If the Subscription is cancelled before the trial ends, nothing is charged.

Glamora Business is delivered digitally. Access is available immediately after sign-up through glamora.dk and the Glamora app, and no physical goods are delivered.

6.3 Payment terms and renewal

Payment method: payment card through Stripe.
Due date: the Subscription is paid in advance. The first amount is charged when the trial ends, and then automatically at the start of each new month or year, depending on the chosen billing period.
Invoices: subscription invoices can be downloaded under My subscription in Glamora Business.
Late payment: we charge no late-payment fees. If a payment fails, we may try to charge the amount again, and access to Glamora Business may be limited until payment has been completed.

6.4 Cancellation, refunds and right of withdrawal

The Subscription has no binding period and can be cancelled at any time. Cancellation takes effect at the end of the current paid period. Amounts already paid are not refunded.

Glamora Business is a service for businesses. The right of withdrawal under the Danish Consumer Contracts Act therefore does not apply. The free trial gives the Salon the opportunity to try the service before paying.

6.5 Price changes

Changes to subscription prices are announced by email at least 30 days in advance. If the Salon does not wish to continue on the new terms, it may cancel the Subscription before the change takes effect.

6.6 Client payments, refunds and payouts

Client payments in the app (card, Apple Pay and MobilePay) are processed through Stripe. A fee of 2.5% + 3 kr. is deducted from each paid Booking, and the remaining amount is paid out to the Salon's bank account through Stripe once a week, on Mondays. Stripe may hold an amount for a few days before it can be paid out. The Salon must accept Stripe's terms and complete Stripe's identity verification to receive payouts.

Cancellation deadline: in Glamora Business, the Salon chooses how late clients can cancel for free (24, 12, 5 or 3 hours before, or no refund). If no choice is made, 24 hours applies. The deadline is shown to clients before they pay.
Automatic refunds: Glamora automatically refunds the full amount to the client when the client cancels before the Salon's deadline, and always when the Salon or its staff cancel a paid Booking. The Salon can also refund a paid Booking itself in Glamora Business.
The fee on refunds: on a refund, the client gets the full amount back. The amount is taken back from the Salon's Stripe balance or upcoming payouts, and Glamora's fee is not returned.
The Salon is responsible for any payment chargebacks.

6.7 The Salon's responsibilities

The Salon is solely responsible for the treatments it offers and performs, including their quality, hygiene and safety.
The Salon is responsible for ensuring that information about its business, treatments and prices is accurate and up to date.
The Salon must hold the permits, insurance and registrations required to operate its business.
The Salon is responsible for its own tax and VAT obligations.

6.8 Content

The Salon may only upload photos and text it has the right to use. The Salon grants Glamora a free, non-exclusive right to display this content in the Service for as long as the Salon uses Glamora.

6.9 Client data and confidentiality

Client information that the Salon receives through the Service may only be used to manage the Booking concerned and to communicate about it. The information must be kept confidential and handled in accordance with data protection law. If the Salon uses the information for its own purposes, the Salon is an independent data controller.

6.10 Errors and complaints

If the Salon experiences errors in Glamora Business, it must notify us at contact@glamora.dk within a reasonable time after discovering the error. We correct errors caused by Glamora as quickly as possible. Glamora Business is provided as is, and we give no warranty that the service meets the Salon's specific needs beyond what is described in these terms.

7. Acceptable use

You may not:

create fake Bookings, profiles or reviews;
send spam, harass or threaten other users;
attempt to circumvent security measures or gain access to other people's accounts or data;
collect data from the Service automatically, including by scraping;
upload unlawful, offensive or misleading content;
use the Service in breach of applicable law.

8. Suspension and account closure

Glamora may remove content and temporarily suspend or close an account in the event of a breach of these terms, suspected misuse, or where required by law. Where possible, we give prior notice and an explanation.

9. Intellectual property

All rights to the Service, including software, design, trademarks and logos, belong to Glamora. You only receive a personal, non-exclusive right to use the Service in accordance with these terms.

10. Availability and changes to the Service

We aim to keep the Service stable and available but cannot guarantee uninterrupted or error-free operation. We may carry out maintenance and develop, change or remove features. Significant changes affecting Salons are announced with reasonable notice.

11. Limitation of liability

Glamora is not liable for treatments performed by Salons, for information provided by Salons, or for agreements entered into between Clients and Salons. Glamora is not liable for indirect losses, including business interruption, loss of profit or loss of data. Glamora's total liability towards a Salon is limited to the amount the Salon has paid to Glamora in the 12 months preceding the event giving rise to the claim. These limitations do not apply in cases of intent or gross negligence, or to the extent mandatory law prevents them.

12. Force majeure

Glamora is not liable for failure to perform caused by circumstances beyond our control, including outages at subcontractors, power failures, cyberattacks, war, natural disasters or orders from authorities.

13. Changes to these terms

We may change these terms. Significant changes are announced in the app or by email at least 30 days before they take effect. Continued use of the Service after they take effect is considered acceptance of the amended terms.

14. Governing law, venue and disputes

These terms are governed by Danish law. We encourage you to contact us first to resolve any disagreement. Clients who are consumers may complain to the Danish Board of Appeals (Nævnenes Hus), Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk, or via the European Commission's complaints portal. Disputes that cannot be resolved amicably are settled by the Danish courts. Disputes with Salons are settled by the court of Glamora's home venue. For consumers, the consumer's venue under the Danish Administration of Justice Act always applies.

15. Contact

Questions about these terms can be sent to contact@glamora.dk. Please also read our privacy policy.